Overview

Hotel or Entity
Sofitel Queenstown Hotel & Spa
Managed hotel
City
Queenstown
State
South Island
Country
New Zealand
The multi award-winning luxury Sofitel Queenstown Hotel & Spa features 82 elegantly appointed guest rooms and suites, complemented by signature outlets Left Bank Bistro, 1789 Wine & Jazz Lounge Conference venues The Boardroom, La Gallerie and a luxurious spa, SoSpa at Sofitel.

Discover the hotel
Contract

Job Level

Job
Job

Fixed-term contract:

No

Status

Part Time

Anticipated Start Date

02-02-2017
Contact
Springles Priscila
people@sofitelqueenstown.com

3/4500045

Skills

Level of Education
A level
Areas of study
Hospitality
Professional experiences
1 to 2 years
Languages essential
English (Primary tongue)
Essential and optional requirements
– Minimum 12 months experience in a similar role, preferably including 5 star experience and/or luxury brand customer service.

– Full, clean valid manual driver’s license is essential.

– Knowledge of Opera or similar property management system.

– Immaculate presentation & articulate in communication.

– Effective numeracy, verbal and written communication skills in English and minimum one other language is preferred.

– Excellent organisation and time management skills.

– Ability to build rapport and conduct conversations with guests, as per their wishes.

– An understanding of luxury guest expectations.

– Flexibility to work 7 day rotating roster, including weekends and public holidays.

– Minimum commitment to the role of 12 months.

– Must have a valid New Zeland work visa

Excel

Word

Opéra

Key tasks

In this role you will be the face of the hotel – ensuring a professional and attentive service is provided and expectations exceeded.

To be successful, you will need experience within a similar role and comfortable working within a luxury environment. Impeccable grooming and refined manners will be required by our discerning clientele.

-Up-selling room types where appropriate.

-Efficient and friendly guest service, and willingness to provide exceptional guest service every time.

-Maintaining and settling accurate guest accounts, ensuring cashiering is precise.

-Assisting with guest queries.

-Attending to all incoming calls in a professional and polite manner.

-Maintaining strict security procedures to ensure guest confidentiality and safety.

-Maintaining hotel brand standards.

-Valet parking guest vehicles, as required.